FAQs
Find answers to commonly asked questions.
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Get in touch with us
on 01483 410370
or email support@bluegfx.com
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What products are included in the Autodesk Media & Entertainment Collection?
Products in the Media & Entertainment Collection include Maya, 3ds Max, Arnold (with the option of getting a 5-pack), MotionBuilder, Mudbox, ReCap Pro, and Autodesk Rendering. You can also run Bifrost for Maya on up to 15 machines with each collection license, enabling you to process Bifrost-created simulations on a compute farm. Bifrost for Maya is a visual programming environment for creating complex effects.
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What are the new Corona subscription plans?
Corona is now available in two subscription plans: Corona Solo and Corona Premium. Corona Education is also available for our education customers.
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What’s included in the Corona Premium plan?
Corona Premium includes a floating license of Corona that you can use on any computer with both supported host applications, 3ds Max and Cinema 4D. The plan also gives you access to a suite of Chaos software, including Chaos Cosmos, Phoenix, Scans, and Player. You can purchase Corona Premium as a Monthly or Annual subscription.
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What are the new V-Ray subscription plans?
V-Ray is now available in three subscription plans: V-Ray Solo, V-Ray Premium, and V-Ray Enterprise. V-Ray Education is also available for our education customers.
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What’s included in the V-Ray Premium plan?
V-Ray Premium includes a floating license of V-Ray that you can use on any computer with every supported host application – 3ds Max, Maya, Rhino, SketchUp, Revit, Unreal, Houdini, Cinema 4D and Nuke. The plan also gives you access to a suite of Chaos software, including Chaos Cloud, Cosmos, Phoenix, Player, Scans, and Vantage. V-Ray Premium is available as a monthly, annual, or 3-year subscription.
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What versions of 3ds Max does V-Ray 6 support?
V-Ray 6 for 3ds Max supports 3ds Max 2018–2023. Several V-Ray features require 3ds Max 2019 or newer to work, including V-Ray Proxy hierarchy, batch loading multi-sub textures, faster UI, and Chaos Cloud collaboration from the VFB.
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What’s included in the Adobe Creative Cloud All Apps plan?
The Creative Cloud All Apps plan has 20+ creative apps, including Adobe Photoshop, Illustrator, Premiere Pro, After Effects, InDesign and Acrobat. You also get templates, cloud storage and thousands of fonts from the Adobe Fonts library.
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What’s the difference between buying the Creative Cloud All Apps plan and buying a single product plan, like the Single App for Photoshop?
The Creative Cloud All Apps plan has more than 20 creative applications, including Photoshop, to grow your creative skillset. If you’re considering purchasing more than two applications, the All Apps plan savings add up quickly. It’s the easiest way to get your favourite creative apps in one subscription at a great price.
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Are Substance 3D apps included in the Creative Cloud All Apps plan?
No. Substance 3D apps are sold exclusively in the Substance 3D Collection plan.
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Is there an additional cost to download 3D assets for use with the Substance 3D Collection?
No. Your Substance 3D Collection plan allows you to download assets from thousands of high-quality 3D models, materials, and lights each month. All assets are royalty free and usable across commercial and creative projects.
IT Support
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Silver
Silver
- Telephone support line
- Limited priority support
- Remote dial in
- 4 business hour response
- No fixed contract
- Support hours packages
- Discounted engineer rates
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Gold
Gold
- Unlimited support time
- 4 business hour response
- Telephone support line
- Remote dial in
- Discounted engineer rates
- 12 month contract (price based on site audit)
- Weekly client support report